Heriberto Soq
dots
#5560996 
Report Review
Reply as Company

I/O ports not working.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.2
I have been waiting over two weeks to hear back about the front I/O ports on the case not working. I have emailed and called, and even waited for a follow up RMA email, and nothing. The website is not easy to navigate, and getting to the RMA stage is difficult because they do not respond.
View full review
Loss:
$45
Pros:
  • Price for product is okay
Cons:
  • Bad customer service

Preferred solution: Apology

User's recommendation: Buy from another company.

Comment
Helpful
Resolved
KYLE P Ldu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Herriman, Utah
dots
#3940466 
Report Review
Reply as Company

Resolved: I don't have a *** Facebook account and I want my parts

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
4.9
Cooler Master - I don't have a *** Facebook account and I want my parts
Cooler Master - I don't have a *** Facebook account and I want my parts - Image 2
Cooler Master - I don't have a *** Facebook account and I want my parts - Image 3
Cooler Master - I don't have a *** Facebook account and I want my parts - Image 4
Cooler Master - I don't have a *** Facebook account and I want my parts - Image 5
Updated by user Oct 09, 2022

Company fixed the issue and I have been provided with product or service ordered. sent replacement parts.

Original review Sep 09, 2022
Thank you for finely getting back to me about the wire clips that were missing out of the radiator fan and three case fans. I'm waiting very patiently for the six replacement wire clips.
View full review
Pros:
  • Love your stuff

Preferred solution: THE SIX MISSING WIRE CLIPS

User's recommendation: Love my new PC

Comment
Helpful
Shereka Obr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Greenwood, Indiana
dots
#4372208 
Report Review
Reply as Company

Missing parts

Wouldn't even sell me the missing parts with out a proof of purchase how do you get parts for something you bought used
View full review
Comment
Helpful
KYLE P Ldu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Herriman, Utah
dots
#3951807 
Report Review
Reply as Company

NOT A PISSED CUSTOMER ANYMORE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
4.3
WIRING CLIPS WERE MISSING ON CASE FANS AND RADIATOR COOLERS I GOT ON AMAZON. CALLED AMAZON FOR CUSTOMER SUPPORT, THEY TOLD ME TO GET IN TOUCH WITH COOLER MASTER. TRIED TO TEXT THEM. THEY USE MSN MESSENGER, VIA FACEBOOK, WITCH SOME PEOPLE DON'T HAVE FACEBOOK. TOOK OVER THREE WEEKS OF LOOKING ON THE NET, TO FIND THEIR PHONE NUMBER. FINALLY, GOT TO TALK TO A REAL PERSON AND JUST GOT THE REPLACEMENT CLIPS IN THE MAIL TODAY. I DON'T UNDERSTAND WHY YOU ARE MAKING IT SO DIFFICULT TO CONTACT YOU.. THANKS FOR THE CLIPS, NOW I CAN FINISH MY COMPUTER BUILD'S.
View full review

User's recommendation: I LIKE THE COOLER MASTER PRODUCTS

Comment
Helpful
Michael I Sxx
dots
#3291070 
Report Review
Reply as Company

No response from the Support

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0
I found out that Intel brackets are missing from the Masterliquid box. After a lengthy and convoluted process I submitted a request for missing parts and obtained a ticket number. After 24hrs there is still no confirmation e-mail that was supposed to be sent shortly after the submission was made. I tried to contact them on a phone several times. All I'm getting is a pre-recorded message stating that they are not taking any calls. It's time to request an RMA I guess.
View full review
Loss:
$250

Preferred solution: Deliver product or service ordered

Comment
Helpful
Arjun C Jrt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Jodhpur, Rajasthan
dots
#3720896 
Report Review
Reply as Company

Your bangalore india office is providing fake information about rejection return

My RMA number is LNW-110622-****29. As per your bangalore office they say that rejection replacement has been dispatched via DTDC AWB D7736**** dated 24th june 2022. On tracking same it shows no information. This is a serious crime to us customers. I request the CEO Taiwan to immediately look into same and oblige.
View full review
Comment
Helpful
Anonymous
map-marker Basse-Goulaine, Pays De La Loire
dots
#3147815 
Report Review
Reply as Company

Problème clavier

Mon clavier ne fonctionne plus avec le rgb . Depuis que jai télécharger votre application. Lapplaction ne détecte pas le clavier ! Comment faire ???
View full review
Comment
Helpful
Martez D
map-marker Southfield, Michigan
dots
#3057715 
Report Review
Reply as Company

Questions about my product

How do I change my led lights on cooler without remote is there a software for hyper 212 rgb black edition ?
View full review

Preferred solution: Help

Comment
Helpful
Anonymous
map-marker Ocean Springs, Mississippi
dots
#1946775 
Report Review
Reply as Company

Right liquid cooler for pc

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.4
I have new Acer Aspire (TC-885-UA92) need to know which cooler will work?
View full review
Comment
Helpful
Anonymous
map-marker Ardmore, Oklahoma
dots
#1509940 
Report Review
Reply as Company

No support for north america

if you make the mistake of buying a cm product and live in north America you are SOL. you can call all you want but no one ever answers phone, you will get an automated message for "Michael cohen" to leave a voicemail but good luck with leaving one as as son as the automated message ends the call hangs up. it isn't just support either, trying to circumvent the auto choice and get an operator also is no good. now I know you might be thinking well maybe they weren't open or maybe at lunch well no this is not the case, I have tried multiple attempts to reach cm to get the missing plastic hard drive tray things for my case ranging from ( all times based on cm local time NOT my personal time) opening to closing, up to 12:00 and after 1:00so from opening to 12, and after 1 ( hour skipped for "lunch" till closed and I have NEVER been able to reach anyone. do yourselves a favor just don't buy a coolermaster product at the end of the day it turns out cm is one of those throw it away and buy a new one companies for north America as there is no support here for us.
View full review
Comment
1
Vicki H Lzo
dots
#1298980 
Report Review
Reply as Company

Rip off - Promised rebate

I submitted for a rebate I was told from Micro Center that I could get when purchasing a gaming keyboard for my son. Over two months later I get a notice - I sent in the wrong bar code off the box. When I called, they said no refund because I don't have the box anymore. They have the receipt and where I purchased it but that isn't enough. If this box bar code is so critical to the refund process they should establish a better process. I had kept the box for two months, just threw it out about a week ago in the recycle bin. I can't speak for others but I sure don't have the space to keep boxes for months on end of things I purchase. I think its an excuse to keep the money.
View full review
Loss:
$30
Reason of review:
Rebate issue

Preferred solution: Give me the promise rebate

Comment
Helpful
Anonymous
map-marker London, England
dots
#902153 
Report Review
Reply as Company

Worthless, appalling customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.1
I'm desperate. I am writing from London, England because there is simply no other way to contact cooler master than via post? Seriously? It's 2016. I really don't know where to write and who to contact as the CoolerMaster company has no email contact account and the live chat is literally non-stop offline, and if I manage to get in touch with someone, that person is utterly incompetent and not eager to help at all. They suggested me to report a hardware problem and write a support ticket and he claimed they will try to get back to me as soon as possible. They replied saying I have to submit the RMA but I already explained it to them that it does not allow me to submit it because for some reason my product number is not being recognized by the system and I'm 100% sure it's cooler master liquid cooler with reg. number RLS12V24PKN111********. I find this customer service appalling and very disappointing since this company pretends to be one of the best companies in the world for PC parts. Your customer service is a an absolute disgrace.
View full review
Pros:
  • I did up until the moment it worked
Reason of review:
Poor customer service
Comment
Helpful
Shantai Jrx
dots
#651364 
Report Review
Reply as Company

Rebate - Cooler Master Notepal X3

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0
We bought the cooling fan and it works well so farm. After we plugged it in at home we checked for the included rebate offer. We sent the attached rebate form with notepad cooler box UPC # and photocopied the UPC label. We later received a non-compliance form in the mail and not a rebate check. We will send the photocopied UPC # next and inform the seller about the fraud. This may come as a shock to the company working in Arizona but this place is notorious for corruption and evading corruption using the last means of legal defense the court system. I doubt anyone will take a rebate that far and that is their last resort to the scam.
View full review
Loss:
$20
Reason of review:
Rebate

Preferred solution: Full refund

Comment
Helpful

Companies Similar to Cooler Master

ElectroFlip reviews and complaints

ElectroFlip

stars-rating stars-rating stars-rating stars-rating stars-rating
1.5
14 Reviews

“They are selling bad items on eBay they don't return or refund or exchange. They list the items as new...“
Zalman reviews and complaints

Zalman

stars-rating stars-rating stars-rating stars-rating stars-rating
1.4
3 Reviews

“ Bought a Zalman computer case and 2 of the Factory installed motherboard stand-offs were...“
Thermaltake reviews and complaints

Thermaltake

stars-rating stars-rating stars-rating stars-rating stars-rating
3.5
1 Reviews

“I own an expensive top-of-the-line Thermaltake computer case. For the past week I have been trying to...“
Case Boss reviews and complaints

Case Boss

stars-rating stars-rating stars-rating stars-rating stars-rating
1.3
704 Reviews

“My name is Ruth and I changed my phone number 786867**** And I got a new one. 786867**** I need to do...“
See more Gadgets and Accessories Businesses ›

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article